FAQ
Your questions about bonuses, deposits and security at criex answered
Whether you are new to criex or an experienced player, you will find detailed answers here to the most asked questions about the welcome bonus, deposit methods, cricket betting and account security.
21+ only
bKash · Nagad · Rocket
Bangla support
SSL encryption
This page covers over 20 questions and answers across four key topics at criex: how the welcome bonus works and how wagering is calculated; the rules for depositing via bKash, Nagad and other methods; everything from reading decimal odds in cricket betting to placing bets on BPL; and the most effective ways to keep your criex account secure. You will find more detailed information on the responsible gaming guide and terms and conditions pages.
Table of contents
Welcome bonus
criex offers a 120% bonus on your first deposit, up to a maximum of ৳15,000. Details on how to claim this bonus, the wagering requirements and which games the bonus can be used on are provided below.
When you open a new account at criex and make your first deposit, a 120% bonus is activated automatically. You need to deposit at least ৳500. For example, depositing ৳1,000 adds ৳1,200 in bonus and brings your total balance to ৳2,200. The bonus goes up to a maximum of ৳15,000. This bonus is given only once per account.
The wagering requirement for the criex welcome bonus is 15 times the bonus amount. So for a ৳1,200 bonus received on a ৳1,000 deposit, you need to place ৳1,200 × 15 = ৳18,000 in bets. The calculation is based on the total amount wagered using the bonus — both winning and losing bets count. You only need to meet this requirement to withdraw bonus winnings.
Most slot games and live casino tables at criex generally count toward bonus wagering. However, some games may contribute less or be excluded entirely. Read the terms and conditions or ask via live chat for accurate details. Track all bets placed while the bonus is active, because bonus winnings cannot be withdrawn until the requirement is met.
No. The criex welcome bonus is available only once per account and once per person. Attempting to claim it again by opening a new account with the same device, phone number or payment account puts both accounts at risk of being cancelled. After the welcome bonus, you can continue with weekly reload offers and other promotions.
The applicability of the welcome bonus depends on which section you claimed it from. If taken as a casino bonus, it generally cannot be used for sports. criex also has a separate Cricket Festival bonus — up to 50% up to ৳10,000 — which applies only to the sports section. Check the conditions carefully before choosing a bonus.
A deposit of ৳25,200 would give ৳30,240 at 120%, but the maximum bonus cap is ৳15,000. So the bonus will be ৳15,000, making the total balance ৳40,200. The wagering requirement will be ৳15,000 × 15 = ৳2,25,000. Bonus winnings can only be withdrawn after this requirement is met.
Deposit questions
You can easily deposit at criex via bKash, Nagad, Rocket, Upay and bank transfer. Details on the minimum deposit amount, available methods and how to resolve common issues are provided below.
The minimum deposit amount at criex is ৳500 across all payment methods. This applies equally to bKash, Nagad, Rocket, Upay and bank transfer. Whether you are playing slots or sports betting, the same minimum applies. You also need to deposit at least ৳500 to receive the welcome bonus.
Log in, go to the deposit section and select bKash. Enter the amount and follow the on-screen instructions to make the payment using your bKash number. Once the transaction is confirmed with your OTP, the amount is usually credited to your criex balance within a few minutes. Never use someone else's bKash — the account and payment number must belong to the same person.
criex does not charge any separate fee on deposits. However, your mobile banking provider (bKash, Nagad, Rocket or Upay) may deduct their own transaction charges according to their terms. For bank transfers, be aware of any charges your bank may apply.
The same methods are available for both deposits and withdrawals at criex: bKash, Nagad, Rocket, Upay and bank transfer (such as Dutch-Bangla Bank, BRAC Bank and Islami Bank). The minimum withdrawal amount is also ৳500. Withdrawals generally take between 15 minutes and 2 hours to process.
First check your bKash or Nagad app transaction history and note the transaction ID (TxID). Then contact criex live chat and provide the TxID, amount and time. Some delay can happen during peak hours, but if it has been more than 2 hours, contact support. Keep a screenshot of the deposit — it helps resolve issues faster.
Yes, the main process is the same — on the criex deposit page, select your method, enter the amount, and follow the on-screen instructions to make the payment from the Nagad or Rocket app. The same process applies for Upay. The minimum deposit for each method is ৳500. Before depositing, make sure your mobile banking account has sufficient balance.
Cricket Betting
From BPL to the T20 World Cup — you can bet on all the matches Bangladeshi fans love in criex's cricket betting section. Find answers here to all your questions about reading odds, live betting, and settlement of rain-affected matches.
Decimal odds represent your total return (stake + profit) per ৳1 wagered. Example: in a limited-overs match, Team A has odds of 1.45 and Team B has odds of 2.75. If you bet ৳1,000 on Team B and they win, you get back ৳2,750 (profit of ৳1,750). If Team A wins, you lose ৳1,000. The higher the odds, the higher the risk — but also the higher the potential profit.
Yes, live in-play betting is available on criex. Odds update continuously during a match and you can place bets at any point in the innings. Keep in mind that live markets can close quickly — especially right before a wicket falls. Getting real-time updates is easy on the criex app.
criex has separate markets for BPL, IPL, the T20 World Cup and Bangladesh Tigers international matches. You will find various betting options including match winner, top batsman, highest runs and over markets. Available markets may vary by season.
If a match is declared no result due to rain or another reason and the required overs are not completed, the market is generally voided and the full stake is refunded. However, if a sufficient portion of the match has been played and a result is determined by the D/L method, bets may be settled accordingly. Check criex terms and conditions for the exact rules.
In an accumulator bet, the odds of each selection are multiplied together. Example: if you bet on three matches with odds of 1.50, 1.60, and 1.90 respectively, the combined odds are 1.50 × 1.60 × 1.90 = 4.56 (approximately). On a ৳100 stake, your return would be ৳456. However, if you lose on even one of the three matches, you lose the entire ৳100. More selections means more risk.
Account Security
Fraudulent sites are on the rise online. Read through these questions and answers carefully to keep your criex account and money safe.
Always check the domain name in your browser's address bar — the correct URL is criexapp.cam. Fake sites often use slightly different spellings (such as criex-app.cam or criexapps.com) or add extra numbers or characters. Avoid clicking links sent via social media or unknown messages. Always type the address directly into your browser.
Yes, criex uses SSL (Secure Sockets Layer) encryption, which keeps your personal information and transaction data secure. If you see a padlock icon in your browser's address bar, your connection is secure. Your name, mobile number, and payment details are transmitted through an encrypted channel. For more details, read our Privacy Policy.
If you notice unusual login activity or unfamiliar transactions, change your password immediately and contact criex via live chat or email. The support team will temporarily lock the account and investigate. Never share your login details with anyone. Keep screenshots of any suspicious activity — they will help with the investigation.
Use at least 12 characters — a mix of uppercase and lowercase letters, numbers and special characters (!, @, # etc.). Do not use "criex123" or your date of birth as a password. Do not reuse a password from another site. Consider using a password manager to make it easier to handle complex passwords.
Absolutely not. criex support will never call or ask via chat for your OTP, password or bKash/Nagad PIN. This is the most common fraud technique. If anyone asks for this information, hang up immediately and report it directly through criex's official live chat. Your OTP comes only to your own phone and is only for your use.
No, a criex account is entirely personal — sharing is not allowed. Giving someone else access to your account increases security risk and may result in the account being suspended for rule violations. Each family member should have their own separate account. criex is only for individuals aged 21 and above.
Still have questions?
If you can't find the answer on this page, criex's support team is available for you seven days a week, twenty-four hours a day. Support is available in both Bangla and English.
Live Chat
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