criex Terms and Conditions

These terms and conditions ("Terms") apply to the criex platform and all its services. When you register, log in, or use any service on criex, you are considered to have read these Terms and agreed to comply with them.

criex is an online gaming and sports betting platform that serves Bangladeshi users in both Bangla and English. These Terms have been prepared in line with applicable laws and regulations in Bangladesh.

If any part of these Terms is unclear or you have questions, please contact our support team — live chat and email are available 24 hours a day, seven days a week.

2.1 Registration Requirements

To open an account on criex, you must provide genuine and accurate information. Registering with false or misleading information is strictly prohibited, and criex reserves the right to close any such account at any time.

• Each user may open only one account.
• The email address and mobile number provided at registration must be active and in use.
• Keeping your account password confidential is entirely your responsibility.
• Account details must not be shared with any third party.

2.2 Verification Process

criex may at any time request a government-issued ID or other documents to verify a user's identity. If the required documents are not provided within the specified time after a verification request, the account may be temporarily restricted.

If any unusual transaction or account activity is detected, criex may automatically initiate an investigation. During this process, some account features may be temporarily suspended.

All casino and sports betting activities on criex are strictly for persons aged 21 and above. Participation by minors is completely prohibited on this platform.

Age will be verified based on the date of birth provided at registration. If an incorrect date of birth is given and later proven, the account will be closed and the balance may be forfeited. criex is firmly committed to protecting minors.

4.1 Deposit Terms

The minimum deposit amount on criex is ৳500. Accepted payment methods are: bKash, Nagad, Rocket, Upay, and bank transfer (Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other major banks).

• The mobile number or bank account registered to your criex account must be used when making a deposit.
• Deposits made through a third party are not permitted.
• Keep the correct reference number for every transaction.

4.2 Withdrawal Terms

The minimum withdrawal amount is ৳500. Withdrawals generally take between 15 minutes and 2 hours to process. Account verification must be completed before submitting a withdrawal request.

A withdrawal request may be declined if the wagering requirements attached to any bonus have not been met. In cases of suspicious activity, criex may hold a withdrawal until the verification process is complete.

Each bonus offer on criex comes with specific terms. Accepting a bonus means you have agreed to the terms of that bonus.

5.1 Welcome Bonus

criex gives a 120% bonus on the first deposit, up to a maximum of ৳15,000. For example: deposit ৳1,000 and receive a ৳1,200 bonus, giving a total balance of ৳2,200. To withdraw this bonus, you must wager 15 times the bonus amount, which is ৳18,000.

5.2 Other Promotions

Weekly reload, cricket festival bonus, birthday rewards, and referral bonus — each offer has its own wagering requirements. The full terms for each promotion are listed on the relevant offer page.

• Multiple bonuses cannot be active at the same time unless the offer explicitly states otherwise.
• Bonus funds cannot be transferred to another account.
• If you withdraw before completing the wagering requirements of a bonus, that bonus will be cancelled.
• If evidence is found that an account is being used to exploit bonus offers, criex reserves the right to cancel the bonus.

6.1 General Betting Rules

Once confirmed on criex, all bets cannot be changed or cancelled. It is the user's responsibility to verify all details before placing a bet.

• Minimum and maximum limits apply to each bet and may vary by game and market.
• If a bet becomes void due to a technical error, criex may cancel that bet.
• If an event or game is stopped midway, criex's own policy on the matter will apply.

6.2 Sports Betting

Betting results in cricket, football, and other sports markets are determined by the official result of the match. For BPL, IPL, T20 World Cup, and other tournaments, the official result from the relevant sporting authority is final.

6.3 Live Casino and Slots

The result of each round in live casino games and slots is determined by an RNG (Random Number Generator) or a live dealer. criex does not intervene in these results in any way.

Any of the following activities are completely prohibited on criex, and if detected, the account will be closed immediately:

• Creating multiple accounts to take advantage of bonuses.
• Placing artificial bets with the intent to abuse bonuses.
• Hacking, cracking, or any form of technical manipulation.
• Money laundering or illegal financial activity.
• Attempting to access another user's account.
• Placing bets using bots or automated software.
• Attempting to disrupt criex's systems or services.

In cases of such activity, criex reserves the right to void all winnings and take legal action if necessary.

criex reserves the right to temporarily suspend or permanently close an account in the following situations:

• If any evidence of a breach of these Terms is found.
• If required verification documents are not provided within the specified time.
• If unusual or suspicious activity is observed on the account.
• At the user's own request (self-exclusion).

Where possible, criex will notify the user before closing an account. Valid balance (excluding bonuses) is generally returned, though this may not apply in cases involving prohibited activities.

If a user wishes to close their own account, they can contact the support team via live chat or email.

criex treats the protection of users' personal information as the highest priority. All information provided at registration is secured through SSL encryption.

Our Privacy Policy explains in detail how your information is collected, stored, and used. The Privacy Policy is an integral part of these Terms.

• criex does not sell your personal information to third parties.
• Information may be disclosed to authorities where there is a legal obligation to do so.
• Documents collected for account verification are stored securely.

criex believes that gaming is a form of entertainment and should never be a source of financial stress. We encourage all our users to play responsibly.

To help you keep your gaming habits in check, our Responsible Gaming page offers various tools and resources, including deposit limits, session time limits, and a self-exclusion option.

• If problematic gaming behaviour is identified, criex may offer support.
• Self-exclusion can be activated at any time at the user's request.
• Gaming should never be done with borrowed money or while facing financial difficulty.

If you have a dispute or complaint, please contact our support team first. The support team is available 24 hours a day via live chat and email in both Bangla and English.

If the matter is not resolved through the support team, follow criex's complaints process. A response will be provided within the specified time after a complaint is submitted.

For general questions, our FAQ page covers many common queries. For detailed questions, please contact our support team directly.

• For complaints about betting results, the official match data will be considered final.
• For losses caused by technical issues, please keep the necessary screenshots and information.
• criex's decision is final in resolving all disputes.

criex reserves the right to change, revise, or add to these Terms at any time. For significant changes, a notice will be sent to the registered email or account.

Continued use of the platform after any changes to the Terms and Conditions will be taken as acceptance of the new terms. You are therefore advised to check this page regularly.

To learn more about criex and to understand the values and goals of our platform, please read our About Us page.