criex Privacy Policy

1 Introduction and Scope

This privacy policy applies to the criex platform, operated at https://criexapp.cam. When you visit this website, create an account, or use any of our services, the terms of this policy apply to you.

criex always treats the protection of your personal information as a top priority. Using our platform means you have read and accepted the terms of this privacy policy. The collection and processing of information is carried out in line with our Terms and Conditions.

This policy is intended for users aged 21 or above who reside in Bangladesh. This platform is not for minors, and we do not knowingly collect information from anyone under age.

2 What Information We Collect

2.1 Registration and Identity Information

When you open an account with criex, you are required to provide the following information:

Full name and date of birth
Mobile number and email address
National ID number or passport number (for identity verification)
Current address
Username and password (stored in encrypted form)

2.2 Transaction Information

When you make deposits or withdrawals, transaction records from your bKash, Nagad, Rocket, Upay, or bank account are collected. This information is used to ensure financial security and to maintain a transaction history.

2.3 Device and Usage Information

To maintain the security and performance of the platform, we automatically collect certain technical information, including IP address, browser type, device identifiers, and how you use the platform.

2.4 Cookies and Similar Technologies

Cookies are used on the criex website to improve your browsing experience and remember your preferences. You can manage cookies through your browser settings, but disabling them may limit some features.

3 Purpose of Information Use

criex uses your information only for specific and legitimate purposes. The main purposes are listed below:

Account management: To create, verify, and keep your account secure.
Service delivery: To provide gaming, sports betting, deposit and withdrawal, and related services without interruption.
Identity verification: To confirm a user's identity and prevent fraud and misuse.
Communication: To keep you informed about your account, transactions, or promotional offers.
Legal compliance: To comply with applicable laws and regulations.
Platform improvement: To analyse user experience and improve service quality.
Responsible gaming: To identify signs of excessive play and provide support.

4 Sharing Information with Third Parties

criex never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Providers

We use trusted third-party services for payment processing (bKash, Nagad, Rocket, Upay, bank transfer), technology infrastructure, and security verification. These service providers receive only the information needed to carry out their specific tasks, and they operate under strict confidentiality agreements.

4.2 Legal Requirements

Information may be disclosed to authorities if required by a court order, a lawful request from an investigating body, or applicable law. Where legally possible, we will try to notify you in advance.

4.3 Business Changes

In the event of a corporate restructuring, merger, or acquisition, user information may be transferred to the new owner, but the terms of this privacy policy will continue to apply.

5 Data Security Methods

criex has put in place multi-layered security measures to protect your information:

All data transfers are secured using SSL (Secure Socket Layer) encryption.
Your password is encrypted with a strong hashing algorithm before storage — no staff member can view it.
Firewalls and access controls are in place to prevent unauthorised access to servers and databases.
Suspicious login attempts and unusual transactions are monitored automatically.
Access to sensitive information is restricted to authorised staff only.
Security measures are kept up to date through regular assessments and updates.

However, no transmission of information over the internet can be guaranteed to be completely secure. Your own actions also play an important role in keeping your account safe — use a strong password and never share your login details with anyone.

6 Data Retention Period

criex retains your personal information only for as long as necessary. The general guidelines are as follows:

All account information is retained for as long as the account remains active.
After an account is closed, certain information may be kept for a defined period to meet legal obligations, resolve disputes, or prevent fraud.
Transaction records are retained in accordance with financial and legal requirements.
Information used for marketing communications is deleted after you withdraw your consent.

7 Your Rights

As a user of the criex platform, you have the following rights:

7.1 Right to Access

You can view the information held about you by logging into your account or contacting our support team.

7.2 Right to Correction

If any of your personal information is incorrect or out of date, you can request that it be corrected. Changes to identity verification information may require additional documents.

7.3 Right to Deletion

In certain circumstances you can request that your information be deleted. However, some information may not be deletable if there are legal obligations that require it to be kept.

7.4 Right to Opt Out of Marketing

You can stop receiving promotional emails or messages at any time. Go to your account settings to change your preferences, or let our support team know.

7.5 Right to Raise a Complaint

If you believe your data protection rights have been violated, you can contact us directly. Our support team is available 24/7 in Bengali and English via live chat and email.

8 Responsible Gaming and Data Use

criex helps users build healthy and controlled gaming habits. To that end, we can analyse your playing patterns to identify signs of risk. On our Responsible Gaming page you can find out how to use deposit limits, self-exclusion, and other protective tools.

Information used for this purpose is completely confidential and is used solely for your protection — never for commercial purposes. Users under 21 are prohibited from using this platform, and this requirement is strictly followed in our data collection process.

9 Protection of Minors

All criex services are exclusively for individuals aged 21 or above. We never knowingly collect or process personal information from anyone under 21.

An age verification step is included at registration. If a minor's information is collected unknowingly, the account will be closed and all related information deleted as soon as this comes to our attention.

10 Policy Changes and Updates

criex reserves the right to revise this privacy policy as needed. When changes are made, the updated policy will be published on this page with a revised date. For significant changes, you will be notified by email or mobile.

Continued use of the platform after changes have been made indicates that you have accepted the updated policy. If you do not accept the policy after the latest changes, you should close your account and request that your information be deleted.

11 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch:

Live chat: 24 hours a day, 7 days a week (via the chat button on the website)
Email: [email protected]

Our support team can communicate in both Bengali and English. Before responding to data protection requests, we may verify your identity. You can also find answers to many questions on our FAQ page.