criex Responsible Gambling — Keep Yourself Safe
Betting and casino games are a form of entertainment — not a way to earn a living. criex believes every player should know their limits and play in a controlled way. On this page, we will show you how.
Our Core Commitment
criex is an entertainment platform where you can enjoy a range of games from sports betting to live casino. But like any form of entertainment, there is a limit — and respecting that limit is each user's own responsibility. We want every member to play consciously, in a controlled way, and with enjoyment.
Betting is never a solution to financial problems. If there comes a day when placing bets feels more like a source of stress than enjoyment, that is an important signal. You will find detailed information about responsible gambling on our FAQ page, and you can contact us via live chat or email for any questions.
Under criex's Terms and Conditions, the platform is only for users aged 21 or above. Anyone below this age cannot open an account or place bets — this rule applies without exception.
Age 21 and above is mandatory
Our service in Bangladesh is only for individuals aged 21 or above. Age is verified when opening an account and identity documents may be requested in cases of doubt. Accounts belonging to minors are closed immediately.
Tools to Keep Yourself in Control
criex offers several tools to help you stay in control of your playing time, spending and wellbeing.
Set a Deposit Limit
Set a maximum daily, weekly or monthly deposit amount. Once a limit is set it takes effect immediately, and a waiting period applies before it can be increased.
Session Time Limit
Decide in advance how long you will play in one sitting. When the set time is up, the session ends automatically, reducing the risk of playing for longer than you intend.
Loss Limit
Once you have lost a set amount, no further bets can be placed in that period — this limit protects you from larger losses. When the limit is reached, your account automatically goes on a break.
Reality Check Reminder
A notification appears at set intervals to tell you how long you have been playing and how much you have won or lost. This helps you stay aware.
Cool-Off Break
If you want to take a break for a few days, you can temporarily suspend your account for anywhere from 24 hours to 30 days. No bets or deposits are possible during the break.
Self-Exclusion
For a longer break, choose full self-exclusion. Once active, a specific process and waiting period are required to reactivate your account.
Warning Signs — When Should You Stop?
If you or someone close to you shows any of the following signs, it is worth reconsidering your playing habits.
- You have tried repeatedly to cut down the time or money you spend on betting but have not been able to — even when you want to, you feel like you are losing control.
- You keep placing larger bets to try to win back money you have lost — this is known as "chasing losses" and it increases the damage.
- You are spending money needed for household expenses or borrowed money on gambling, or borrowing from others to place bets.
- You are hiding your betting from family, friends or colleagues, or lying about it.
- You feel restless, anxious or irritable when you are not betting — as though you cannot feel comfortable without placing a bet.
- You are neglecting work, studies or family responsibilities to focus on gambling, or your sleep and eating have become irregular.
- You no longer get the same enjoyment from the same size of bet and keep needing to bet more — this is a well-known stage of addiction.
Self-Exclusion Request
If you feel you need a break, let our support team know using the details below. They are available 24/7 via live chat and email and can assist in Bengali.
Where to Find Support?
You do not have to carry this alone. Reaching out to the right people and the right places takes courage.
criex Support
Our team is available 24 hours a day, 7 days a week via live chat and email. Speak in Bengali, and get help setting limits or closing your account.
Family and Friends
Telling someone close to you about the problem is often the most effective step. Support from family can help reduce stress and make it easier to reach the right decision.
Professional Counsellor
A mental health specialist or behavioral therapist can provide structured support to help you overcome addiction. Seeking advice from a doctor or hospital is a practical option.
Community Support
Talking to others who have faced the same problem can strengthen your resolve. Group counselling is available through local mental health centres and community organisations.
Contact by Email
You can reach us with any request or concern related to responsible gambling. Our support email is: — write in Bengali or English, and the team is always ready to respond.
criex's Commitment
To ensure responsible gambling, criex takes both technical and human measures. In line with our Privacy Policy, your personal information and any account-related requests are handled with complete confidentiality.
We believe that with the right information and tools, a player can make the best decisions for themselves. That is why transparency is our priority on this platform — you can learn more about criex's values and approach on the About Us page.
- Age is verified for every account — no one under 21 can register.
- When suspicious behavior is detected, we proactively reach out to the user.
- Self-exclusion requests are acted on immediately — no questions asked.
- Responsible language is used in advertising — betting is never presented as a way to earn income.
- Any request to set a deposit or withdrawal limit is processed without delay.
- Our 24/7 support team is always ready to assist in Bengali and English.